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Solutions
We are here to help!
Orders
Ordering
8
Can I change or cancel my order after I have placed it?
Can I change the shipping or billing address ?
I have not received a confirmation email
The CLUSE I want is sold out. When will you restock?
Can you gift wrap my order?
Can my parcel be delivered at a local pick-up point?
Is my favourite CLUSE product available in a certain store?
Can you engrave the watch before shipping?
Delivery
9
When will I receive my order?
Where is my parcel?
My tracking has not been updated recently, it appears my parcel is stuck
The tracking says my order is delivered, but I don't have it
My order is returned to sender, what should I do?
I have ordered outside EU and received a UPS bill for import duties
My order was delivered at an access/pickup point, why?
Are there any delivery fees?
Can I order from any country in the world?
Returns & refunds
6
I would like to return my order
I would like to return my order because it's damaged upon arrival or incomplete
I returned my order. How do I know if my parcel has arrived?
I returned my order. When will I receive my refund?
Ireland / UK return instructions for items with batteries
How do I return my order from outside the EU?
Payments
1
My payment cannot be verified, what should I do?
Discounts & gift cards
3
Do you have any active discount codes?
My discount code doesn't work
Can I purchase a CLUSE gift card?
Products
General information
6
I have an issue with my watch or jewellery
What is the warranty on CLUSE products ?
I don't like the pattern of the marble on my watch or jewellery
Are CLUSE products nickel free?
Are CLUSE products vegan?
How can I be sure that my CLUSE watch or jewellery is authentic?
Watches
6
My watch is behind, doesn't give the right time. What can I do?
How can I change the battery of my CLUSE?
Are CLUSE watches waterproof?
I don't like the pearl pattern on my watch dial
Aravis men's watch: setting the date
Manual - Men's (chrono) watch
Straps
5
How do I adjust the length of my watch strap?
How do I replace my watch strap?
How do I clean my watch strap?
Can I combine CLUSE straps with watches from other brands?
How can I put the NATO strap on my watch?
Contacting us
I'm a customer
1
I'm a customer and I have a question or problem
I'm a retailer
1
I'm a reseller and I have a question or problem
I want to collaborate
1
I'm a blogger/influencer and I would like to collaborate with CLUSE
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