Can I change or cancel my order after I have placed it?

Can I change the shipping or billing address ?

I have not received a confirmation email

The CLUSE I want is sold out. When will you restock?

Can you gift wrap my order?

Can my parcel be delivered at a local pick-up point?

Is my favourite CLUSE product available in a certain store?

Can you engrave the watch before shipping?

When will I receive my order?

Where is my parcel?

My tracking has not been updated recently, it appears my parcel is stuck

The tracking says my order is delivered, but I don't have it

My order is returned to sender, what should I do?

I have ordered outside EU and received a UPS bill for import duties

My order was delivered at an access/pickup point, why?

Are there any delivery fees?

Can I order from any country in the world?

I would like to return my order

I would like to return my order because it's damaged upon arrival or incomplete

I returned my order. How do I know if my parcel has arrived?

I returned my order. When will I receive my refund?

Ireland / UK return instructions for items with batteries

How do I return my order from outside the EU?

My payment cannot be verified, what should I do?

Do you have any active discount codes?

My discount code doesn't work

Can I purchase a CLUSE gift card?

I have an issue with my watch or jewellery

What is the warranty on CLUSE products ?

I don't like the pattern of the marble on my watch or jewellery

Are CLUSE products nickel free?

Are CLUSE products vegan?

How can I be sure that my CLUSE watch or jewellery is authentic?

My watch is behind, doesn't give the right time. What can I do?

How can I change the battery of my CLUSE?

Are CLUSE watches waterproof?

I don't like the pearl pattern on my watch dial

Aravis men's watch: setting the date

Manual - Men's (chrono) watch

How do I adjust the length of my watch strap?

How do I replace my watch strap?

How do I clean my watch strap?

Can I combine CLUSE straps with watches from other brands?

How can I put the NATO strap on my watch?

What is the maximum size laptop the backpack can accommodate?

What are the dimensions of the backpack (outer) and the inner pockets?

Are the dimensions of my backpack compliant with hand luggage restrictions for plane travel?

What is the weight of the backpack?

What's the maximum weight my backpack can carry?

What's the capacity of the backpack (liters)?

Is my backpack water resistant?

Can I wash my backpack in the washing machine?

How can I clean my backpack?

What is the warranty on the backpack?

I'm a customer and I have a question or problem

I'm a reseller and I have a question or problem

I'm a blogger/influencer and I would like to collaborate with CLUSE