Free worldwide shipping on orders over €50
2 years warranty
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different collections
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My order
Delivery
10
Where is my parcel?
The tracking says my order is delivered, but I don't have it
My tracking has not been updated recently, it appears my parcel is stuck
The address seems jumbled in the confirmation, what can I do?
Are there any shipment costs?
Do you offer express delivery?
Can I order from any country in the world?
When will I receive my order?
My order is incomplete or missing
Delay in delivery of orders from the 23rd of November until now
Change my order
5
Can I change my order after I have placed it?
Can I exchange the watch or jewellery that I ordered?
I have made a mistake in the shipping address
Can you engrave the watch before shipping?
Can you gift wrap my order?
Return order
4
I'd like to return my order
I returned my order. How do I know if my parcel has arrived?
Will the original shipping fee be refunded if I return the order?
I have returned my order. When will I receive my refund ?
Warranty
3
What is the warranty on CLUSE watches?
My watch is not working or the glass seems to be damaged upon delivery
My CLUSE is defective, please help
Information about my order
2
I have not received a confirmation email
I'm trying to place an order, but I can't seem to do so
Pay my order
3
I paid in dollars, but the amount taken from my account is different?
My payment cannot be verified, what should I do?
I have ordered outside EU and I have received a UPS bill for import duties
General
Discount & Gift Card
5
Do you have an active discount code?
Is my discount code still valid?
My discount code does not work.
How do the bundle deals work?
Can I purchase a gift card for CLUSE?
Stock
1
Is my favourite CLUSE product available in a certain store?
Product specifications
12
Are CLUSE products nickel free?
Are CLUSE products vegan?
Are CLUSE watches waterproof?
Are CLUSE watches for women and men?
I don't like the marble on my La Roche (Petite) or my jewellery
Are all CLUSE straps interchangeable?
Can I combine CLUSE straps with watches from other brands?
How do I adjust the strap length on a mesh (metal) strap?
How can I best protect the leather strap of my watch?
What is the size of the straps?
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Glamour Day 2018
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