Where is my parcel?

The tracking says my order is delivered, but I don't have it

My tracking has not been updated recently, it appears my parcel is stuck

Are there any shipment costs?

Can I order from any country in the world?

When will I receive my order?

My order is incomplete or missing

Can my parcel be delivered at a pickup point of the local carrier?

Can I change my order after I have placed it?

Can I exchange the watch or jewellery that I ordered?

I have made a mistake in the shipping address

Can you engrave the watch before shipping?

Can you gift wrap my order?

Reason for return: the product is damaged upon arrival or arrived incomplete

Other reasons for return:

I returned my order. How do I know if my parcel has arrived?

I have returned my order. When will I receive my refund ?

Ireland / UK - Return Instructions

What is the warranty on CLUSE watches?

My watch is not working or the glass seems to be damaged upon delivery

My CLUSE is defective, please help

I have not received a confirmation email

I paid in dollars, but the amount taken from my account is different?

My payment cannot be verified, what should I do?

I have ordered outside EU and I have received a UPS bill for import duties

Manual - Men's (chrono) watch

Aravis men's watch - setting the date

Are CLUSE products nickel free?

Are CLUSE products vegan?

Are CLUSE watches waterproof?

I don't like the marble on my La Roche (Petite) or my jewellery

Are all CLUSE straps interchangeable?

Can I combine CLUSE straps with watches from other brands?

How do I adjust the strap length on a mesh (metal) strap?

How can I clean my mesh strap?

How can I best protect the leather strap of my watch?

What is the size of the straps?

Do you have an active discount code?

My discount code does not work.

Can I purchase a gift card for CLUSE?

Is my favourite CLUSE product available in a certain store?

The CLUSE I want is sold out. When will you restock?