Where is my parcel?

The tracking says my order is delivered, but I don't have it

My tracking has not been updated recently, it appears my parcel is stuck

Are there any shipment costs?

Can I order from any country in the world?

When will I receive my order?

My order is incomplete or missing

Can my parcel be delivered at a pickup point of the local carrier?

Can I change my order after I have placed it?

Can I exchange the watch or jewellery that I ordered?

I have made a mistake in the shipping address

Can you engrave the watch before shipping?

Can you gift wrap my order?

Reason for return: the product is damaged upon arrival or arrived incomplete

Other reasons for return:

I returned my order. How do I know if my parcel has arrived?

I have returned my order. When will I receive my refund ?

Ireland / UK - Return Instructions

What is the warranty on CLUSE watches?

My watch is not working or the glass seems to be damaged upon delivery

My CLUSE is defective, please help

I have not received a confirmation email

I paid in dollars, but the amount taken from my account is different?

My payment cannot be verified, what should I do?

I have ordered outside EU and I have received a UPS bill for import duties

Manual - Men's (chrono) watch

Aravis men's watch - setting the date

Are CLUSE products nickel free?

Are CLUSE products vegan?

Are CLUSE watches waterproof?

I don't like the marble on my La Roche (Petite) or my jewellery

Are all CLUSE straps interchangeable?

Can I combine CLUSE straps with watches from other brands?

How do I adjust the strap length on a mesh (metal) strap?

How can I clean my mesh strap?

How can I best protect the leather strap of my watch?

What is the size of the straps?

Do you have an active discount code?

Is my discount code still valid?

My discount code does not work.

How do the bundle deals work?

Can I purchase a gift card for CLUSE?

Is my favourite CLUSE product available in a certain store?

The CLUSE I want is sold out. When will you restock?