Ordering 8

• Can I change or cancel my order after I have placed it?
• Can I change the shipping or billing address ?
• I have not received a confirmation email
• The CLUSE I want is sold out. When will you restock?
• Can you gift wrap my order?

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Delivery 9

• When will I receive my order?
• Where is my parcel?
• My tracking has not been updated recently, it appears my parcel is stuck
• The tracking says my order is delivered, but I don't have it
• My order is returned to sender, what should I do?

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Returns & refunds 6

• I would like to return my order
• I would like to return my order because it's damaged upon arrival or incomplete
• I returned my order. How do I know if my parcel has arrived?
• I returned my order. When will I receive my refund?
• Ireland / UK return instructions for items with batteries

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Payments 1

• My payment cannot be verified, what should I do?

Discounts & gift cards 3

• Do you have any active discount codes?
• My discount code doesn't work
• Can I purchase a CLUSE gift card?