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My order
Delivery
8
Where is my parcel?
The tracking says my order is delivered, but I don't have it
My tracking has not been updated recently, it appears my parcel is stuck
Are there any shipment costs?
Can I order from any country in the world?
See all 8 articles
Change my order
5
Can I change my order after I have placed it?
Can I exchange the watch or jewellery that I ordered?
I have made a mistake in the shipping address
Can you engrave the watch before shipping?
Can you gift wrap my order?
Return my order
5
Reason for return: the product is damaged upon arrival or arrived incomplete
Other reasons for return:
I returned my order. How do I know if my parcel has arrived?
I have returned my order. When will I receive my refund ?
Ireland / UK - Return Instructions
Warranty
3
What is the warranty on CLUSE watches?
My watch is not working or the glass seems to be damaged upon delivery
My CLUSE is defective, please help
Information about my order
1
I have not received a confirmation email
Pay my order
3
I paid in dollars, but the amount taken from my account is different?
My payment cannot be verified, what should I do?
I have ordered outside EU and I have received a UPS bill for import duties