Delivery 10

• Where is my parcel?
• The tracking says my order is delivered, but I don't have it
• My tracking has not been updated recently, it appears my parcel is stuck
• The address seems jumbled in the confirmation, what can I do?
• Are there any shipment costs?

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Change my order 5

• Can I change my order after I have placed it?
• Can I exchange the watch or jewellery that I ordered?
• I have made a mistake in the shipping address
• Can you engrave the watch before shipping?
• Can you gift wrap my order?

Return order 4

• I'd like to return my order
• I returned my order. How do I know if my parcel has arrived?
• Will the original shipping fee be refunded if I return the order?
• I have returned my order. When will I receive my refund ?

Warranty 3

• What is the warranty on CLUSE watches?
• My watch is not working or the glass seems to be damaged upon delivery
• My CLUSE is defective, please help

Information about my order 2

• I have not received a confirmation email
• I'm trying to place an order, but I can't seem to do so

Pay my order 3

• I paid in dollars, but the amount taken from my account is different?
• My payment cannot be verified, what should I do?
• I have ordered outside EU and I have received a UPS bill for import duties