In case the carrier did not leave a note, we advise you to check around your property for places that the parcel could have been left by the postal carrier, we also advise checking with neighbours for the delivery and the shipping address you have provided us with. 


If the parcel is still not recovered, to avoid additional call charges, please email our customer care department as soon as possible after the parcel has been delivered according to the tracking. Our customer care team will contact the carrier to start an investigation.


In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), CLUSE will either refund the order or try to re-ship the ordered product.