We at CLUSE want to make sure that our customers only get the best quality products and excellent customer service.


We can only guarantee such quality for CLUSE watches and jewellery that are manufactured under our strict guidelines and supervision and distributed by ourselves through our website cluse.com or by one of our selected official retail channels.


Our product warranties do not apply to products that are bought through non-official retail channels. You will always need to show your original purchase documentation from our website or from an official retailer to be able to claim under our warranty.


So if you buy through a non-official retail channel, you might end up buying a watch or piece of jewellery of inferior quality and without a possibility to claim reparation or replacement if the product becomes defect.