When your order has been dispatched from our warehouse, you will receive an email with a Track&Trace link, with this you can track the status of your shipment. If you press the button in the email you will see the actual status of the delivery. The order is sent from our warehouse in Germany to a shipping carrier, after which the information in the Track&Trace link should become visible. In some cases it may take up to 48 hours before the information is updated.
If after these 48 hours your parcel seems not to be moving and the Track&Trace is not updated, we kindly request you to contact our customer care team.