If the tracking status says that your parcel has been delivered, but you haven't received it, we advise you to first check if your order was delivered at an access point. You can check this in the tracking link. If this is not the case, we also advise to check with your direct neighbours.

If you haven't received it yet, please contact our customer care team.

For orders delivered by UPS: before contacting our customer care department, please file a complaint with UPS. You can make the claim via this link: https://www.ups.com/gb/en/Home.page