Our Black Friday / Cyber Monday sale will start on November 17th, 2023 at 8am CET and will end on November 27th, 2023 at 11:59pm CET. Selected items will be discounted, so get them while quantities last. 

Shipping and Deliveries: 

Your order will be prepared and shipped within 48 business hours. 

Please note that your tracking will be sent to you by email once your order has been shipped from our warehouse in Germany.

As we handle a large number of orders, please be aware that our delivery time might be extended. If you want to know more about our shipping policy, please click here.

Please note that we do not offer Express delivery during Black Friday.

Order confirmation: 

You just placed an order and you haven't received the order confirmation yet? Please check your spam inbox! If you haven't received your confirmation email and it is not in your spam inbox, please contact our customer support at: care@cluse.com

Returns: 

During the Black Friday and Festive period, you have 60 days to change your mind and return the item you ordered. This item must be in its initial condition. If you want to know more about our return policy, please click here.

Contact us: 

If you wish to contact CLUSE customer support, you may do so by writing us an email at care@cluse.com 

We do our very best to answer within 3 to 5 business days. Please do not duplicate your emails, this will extend the answer time. If you haven't heard from us within 5 business days, please check your spam inbox. 

You may also contact us through our chat Monday to Friday, from 9am to 5pm. You can find our chat on our home page: https://cluse.com/