Once an order is placed it is sent directly to our warehouse so you receive your order as soon as possible, but unfortunately this means your order cannot b...

Once an order is placed it is sent directly to our warehouse so you can receive your order as soon as possible. For this reason, we are unable to change the...

There can be several reasons why you have not received your confirmation email, however we kindly request you to please check your spam folder. The email mi...

We understand how disappointing it can be if the item you would like is no longer in stock. Please be assured we are working as quickly as possible to resto...

We offer gift wraps at the price of 2.25 EUR per piece. This service is available when you place an order on our website. Once in your basket, tick the box ...

Unfortunately it is not possible to have your parcel delivered to a local pick-up point. The shipping address should therefore either be a home address or a...

Our online store (CLUSE.com), and CLUSE resellers trade as two separate markets, and we do not have a stock system for CLUSE resellers. If you would like to...

Currently we do not offer any options to have a personal message engraved, however you can go to your local jeweller to personalise your gift.