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Returns & refunds

I would like to return my order
If your order doesn’t meet your expectations, you can return it within the trial period of 30 days. This trial period starts the moment your order has been ...
Thu, 21 Apr, 2022 at 3:01 PM
I would like to return my order because it's damaged upon arrival or incomplete
If your order is damaged upon arrival or incomplete, please contact our Customer Care team within 24 hours after receiving the parcel, providing the followi...
Thu, 21 Apr, 2022 at 3:01 PM
I returned my order. How do I know if my parcel has arrived?
If you made your return with our Return Portal, you can keep track of it here: https://cluse.intelligentreturns.net/tracking  If you didn't return ...
Thu, 21 Apr, 2022 at 3:02 PM
I returned my order. When will I receive my refund?
When the return is delivered to our warehouse in Germany, you will receive your refund within a period of two weeks. If you made your return via our Return ...
Thu, 21 Apr, 2022 at 3:04 PM
Ireland / UK return instructions for items with batteries
Due to postal restrictions regarding batteries, customers in Ireland and UK may experience some difficulties with returning watches to our warehouse in Germ...
Wed, 20 Apr, 2022 at 9:31 AM
How do I return my order from outside the EU?
For returns from outside the EU we advise to make use of UPS as a carrier. If you would like to return items, kindly ensure that you check up on the interna...
Wed, 1 Jun, 2022 at 10:06 AM