If your order doesn’t meet your expectations, you can return it within the trial period of 30 days. This trial period starts the moment your order has been ...

If your order is damaged upon arrival or incomplete, please contact our Customer Care team within 24 hours after receiving the parcel, providing the followi...

If you made your return with our Return Portal, you can keep track of it here: https://cluse.intelligentreturns.net/tracking  If you didn't return  ...

When the return is delivered to our warehouse in Germany, you will receive your refund within a period of two weeks. If you made your return via our Return ...

Due to postal restrictions regarding batteries, customers in Ireland and UK may experience some difficulties with returning watches to our warehouse in Germ...

For returns from outside the EU we advise to make use of UPS as a carrier. If you would like to return items, kindly ensure that you check up on the interna...