Free worldwide shipping on orders over €50 2 years warranty 8different collections


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Where is my parcel?
In the confirmation email there will be a Track&Trace link, please click this. This will take you to our tracking tool ‘Metapack’ which will give you...
Wed, 26 Sep, 2018 at 1:49 PM
The tracking says my order is delivered, but I don't have it
In case the carrier did not leave a note, we advise you to check around your property for places that the parcel could have been left by the postal carrier,...
Thu, 27 Sep, 2018 at 10:35 AM
My tracking has not been updated recently, it appears my parcel is stuck
  Please email us and we can assess if something has interrupted the delivery and work towards solving this for you as soon as possible.
Tue, 3 Jul, 2018 at 3:39 PM
The address seems jumbled in the confirmation, what can I do?
The order confirmations use the Dutch address lay-out. This means that the house number comes after the street. Multiple countries (for instance France, the...
Thu, 14 Jun, 2018 at 10:54 AM
Are there any shipment costs?
CLUSE offers free shipment on orders with a value above 50 EUR / 60 USD / 45 GBP / 500 HKD to countries available for shipment (please see drop-down menu wh...
Tue, 19 Jun, 2018 at 1:20 PM
Do you offer express delivery?
We currently do not offer express delivery at this moment. We are looking into the possibility of offering it in the future for all orders, but we cannot gu...
Mon, 30 Jul, 2018 at 3:58 PM
Can I order from any country in the world?
We offer shipment to a variety of different countries, on the check-out page there is a drop-down menu which allows you to select the shipping country. If t...
Tue, 3 Jul, 2018 at 2:18 PM
When will I receive my order?
Delivery NL, BE, FR, DE, AT, UK, IE:3 - 5 working daysIT, ES, PT, PL, DK, CRO, HU:5 - 7 working daysNon-EU countries:7 - 9 working days The approximate deli...
Wed, 29 Aug, 2018 at 10:27 AM
My order is incomplete or missing
Please contact our customer care department within 24 hours after receiving the parcel. Our customer care team will contact the carrier to start an investig...
Thu, 27 Sep, 2018 at 10:32 AM