Free worldwide shipping 2 years warranty mix and match


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Where is my parcel?
When your order has been dispatched from our warehouse, you will receive an email with a Track&Trace link, with this you can track the status of your sh...
Thu, 12 Sep, 2019 at 1:45 PM
The tracking says my order is delivered, but I don't have it
In case the carrier did not leave a note, we advise you to check around your property for places that the parcel could have been left by the postal carrier,...
Thu, 27 Sep, 2018 at 10:35 AM
My tracking has not been updated recently, it appears my parcel is stuck
  Please email us and we can assess if something has interrupted the delivery and work towards solving this for you as soon as possible.
Tue, 3 Jul, 2018 at 3:39 PM
Are there any shipment costs?
CLUSE offers free shipment to all countries available for shipment (please see drop-down menu when ordering).  Please note: for orders shipped to an add...
Wed, 6 Feb, 2019 at 9:47 AM
Can I order from any country in the world?
We offer shipment to a variety of different countries, on the check-out page there is a drop-down menu which allows you to select the shipping country. If t...
Wed, 5 Jun, 2019 at 1:52 PM
When will I receive my order?
Delivery DE1 - 2 working daysNL, BE, FR, AT, UK, IE:3 - 5 working days IT, ES, PT, PL, DK, CRO, HU:5 - 7 working daysNon-EU countries:7 - 9 working days The...
Wed, 24 Apr, 2019 at 3:38 PM
My order is incomplete or missing
Please contact our customer care department within 24 hours after receiving the parcel. Our customer care team will contact the carrier to start an investig...
Thu, 27 Sep, 2018 at 10:32 AM
Can my parcel be delivered at a pickup point of the local carrier?
Unfortunately it is not possible to have your parcel delivered at a pickup point of the local carrier. The shipping address should therefore either be your/...
Thu, 12 Sep, 2019 at 2:21 PM